F.A.Q. - Frequent questions
How long does it take to prepare the order?
We will take care of the preparation for the shipment as quickly as possible (1-3 business days), with the exception of products that need to be freshly prepared.
How much is shipping?
The cost of transport will be calculated by the system already in the "Cart" phase, based on the weight of the items ordered, and to the destination address. Base cost € 5.90
How long will it take to receive my order?
Delivery times vary depending on the order placed and the delivery methods chosen. Shipments to Italy are generally delivered in 2-3 business days, in Europe they are delivered on average in 5-7 working days, in non-EU countries in 10-12 working days.
Where is my order?
When the shipment takes place, depending on the courier chosen for the delivery of the goods, the customer will receive an e-mail with the tracking code, a code that allows you to constantly follow the status of your shipment.
Can I return an order?
Yes, you have 14 days from the moment you receive it, read the regulation carefully Shipping and Returns.
Didn't find the question you were looking for?
If you are not satisfied with this FAQ section, contact us and we will answer your questions.